Contact center megaphone Caucasus phones. How to reach the megaphone customer service

The article describes nine ways to contact the MegaFon operator.

Call to the call center

You should call the operator at 8 800 550 05 00. After listening to the steps of the voice menu and making sure that the answering machine cannot solve your problem, simply dial “0” in tone mode - and a call center specialist will answer you.

You can make free calls to the number 8 800 550 05 00 only from phones that are connected to the MegaFon operator. Calls from other phones will have to be paid for.

Calling an operator via voice menu

A special number has been created for subscribers to call the voice menu. When dialing the command 0500, the caller is connected to an answering machine. By following its prompts, the subscriber will solve his problem. If you need help from a dispatcher, follow the instructions on the answering machine to connect to him.

Only MegaFon subscribers can call 0500. Calls from other operators are made to other numbers.

Call from a landline phone

If you don’t have a mobile device at hand, you can contact a specialist from a landline phone. To do this, dial the number 8 800 550 05 00.

It is worth remembering that payment for an outgoing call will be made at the rate of a long-distance call.

Call from another operator's number

You can reach a MegaFon employee from the number of another operator. This is convenient if the user has several numbers and a device with a MegaFon SIM card is not at hand. But it is worth considering that you will have to pay for the outgoing call.

"Tele 2"

Hotline number: 8 800 550 05 00. You will be taken to an automated menu. If you were unable to solve the problem using a voice assistant, you can connect to a “live” operator.

"Beeline"

To call the MegaFon operator from a Beeline number, you need to dial 8 800 550 05 00. You will be connected to an answering machine, following the prompts of which you will solve the problem that has arisen.

"MTS"

The number to call the MegaFon call center from MTS is 8 800 550 05 00. By following the instructions in the voice menu, you can find the answer to your question. If the problem cannot be solved, you need to wait to connect with a specialist.

Call while roaming

In order to make a call to the MegaFon operator in any city in the Russian Federation (intranet roaming), dial 0500 for MegaFon subscribers and 8 800 550 05 00 for other numbers.

For persons located in the territory of any foreign state, it is possible to solve problems that have arisen by calling +7 926 111 05 00.

The number must be dialed in international format, that is, the first characters must be +7. There is no charge for outgoing calls.

In some countries you can make calls to short numbers 0500 and 0555. You can find out the full list of countries on the official website of MegaFon. To contact the operator, you must follow the following instructions:

1. Dial 0500 or 0555.
2. Wait until the outgoing call is interrupted.
3. Receive an incoming call from the number +7 928 111 05 00 or +7 928 111 05 55 (free).

Call operator for corporate clients

Corporate communications clients can contact the operator by ordering a call back service. This is very easy to do: you need to enter the combination 0500 or 0555. Then the system will drop the call itself, and the company dispatcher will call you back. Incoming calls will be made from +7 928 111 05 00 or +7 928 111 05 55.

How to order a call from an operator

The MegaFon company offers its customers a new opportunity for personal communication with a call center operator - ordering a call back. To do this, you need to dial one of the commands - 0500 or 0555. Following the prompts of the electronic assistant, switch the telephone to tone mode and press the “1” key. The electronic assistant will take you to another section of the menu, where you need to press the “0” key. There is no need to wait for a response from the first available operator, just select the “Order a call back” option. All that remains is to wait for an incoming call from the call center.

The wait for a response can last 8–10 minutes, it all depends on how busy the specialists are.

Consultation via SMS

Calling an operator is not always convenient, since sometimes you have to wait a long time for a specialist’s response. Therefore, MegaFon offers an alternative way to solve subscriber problems - SMS messages. Just send a message with a question to number 0500 and wait for an SMS with a response. If the problem cannot be resolved this way, a specialist will contact you.

Online consultation

There are times when it is impossible to contact the call center, but the Internet works. In this situation, a specialist will advise you in your “Personal Account” on the official MegaFon website. In a small window on the right side of the screen, you should enter the question of interest.

The MegaFon company offers subscribers various ways to communicate with the operator. Moreover, calls can be made even from numbers of other operators. If you can’t get through to the dispatcher, you should use alternative options: online consultation or SMS message.

Many subscribers of the Megafon operator at least once are faced with the need to get answers to important questions about mobile communications. Some people have problems connecting to services, others need information about debiting funds, and others want to know how to switch to a new tariff. To resolve all these issues, you can call the Megafon hotline number or contact consultants in other ways.

Officially, the telephone and other contacts of the Megafon operator hotline work around the clock. However, subscribers should be aware of some features of the support service:

• they are least likely to turn to operators for help in the evening and at night, so it will be easier to get through during these hours;
• on weekends, Megafon's subscriber service load is higher, and the chances of receiving a quick response are reduced;
• The maximum workload of the company's contact centers is on Friday evenings, at the beginning and end of the month.

The number of calls to the support service also increases during the summer holidays - most subscribers are interested in roaming and promotions. On weekdays, during normal business hours, the load on service numbers and other contacts is average.

Options for contacting consultants

You can contact hotline operators in 2018 in different ways:

• call the service number;
• send SMS to a specific number;
• ask a question on a social network;
• use the special form on the company’s website to apply;
• visit any branch of the company.

All options are convenient and accessible to any client of the company. The appropriate method should be selected depending on Internet access and the user’s desires.

Call the contact number

To call the help desk, the subscriber needs to call 0500 or 0505, available to all Megafon SIM card holders throughout the Russian Federation. The call, regardless of the call time, is free.

If for some reason it is not possible to call a consultant from a Megafon SIM card, you should try contacting support from a number of another operator. To contact the hotline, dial the numbers 8-800-550-0500. The service will be paid in accordance with the tariffs of another company.

You should know: A subscriber in roaming can also use the support service by calling +7-926-111-0500. The service is paid, and it is recommended to save numbers that are not easy to remember in your contact list when going abroad.

Send SMS message

Megafon users can also receive remote support via SMS. To receive information, you should send a message with the text of the question to the number 0500. The time until a response depends on the workload of the consultants.

The length of the message to the service number is not standardized. The service is free for Megafon subscribers - but only in the Russian Federation. When sending a message while roaming, you will be charged according to the selected roaming tariff.

Write a question on a social network

For the convenience of users of the company's services, Megafon maintains contact with them through social networks. You can find operator consultants on the following resources:

You can try contacting consultants through the website livejournal.com and the Habrahabr.ru portal. However, asking questions on social media. networks are more convenient, and answers come faster. Here you can get acquainted with the problems faced by other subscribers. The method is available to users already registered on one of these resources.

Use chat or feedback form

The list of ways that an operator’s client can obtain the necessary information includes contacting the mobile operator’s website. To do this, follow these steps:

1. Open main page.
2. Select the support section located on the right, at the very end of the list on the first line.
3. Go to frequently asked questions.
4. Try to find answers to your questions or immediately write to the support service using the “Write to us” form located here.

When sending a question, the subscriber is asked to indicate his data (phone number, full name, other contacts) and describe the problem. The service responds within 24 hours by sending an email to the address specified in the application. If necessary, next to the same form you can find other contacts for communication - including a link to your Personal Account, which has a special chat for clients to communicate with specialists.

Visit the nearest company office

If a subscriber has problems logging into the Internet, sending SMS or making calls, it is worth using the last method - contacting the nearest (or convenient for the client) company office. Megafon employees can not only answer any questions related to its services, but also help:

• advise the client on current tariffs;
• disable or connect a tariff plan or service;
• configure incorrectly working options.

The method is available to any subscriber who has the time and opportunity to visit the company’s office. When applying, you must have your passport with you. To a client without documents, employees will provide only verbal support, but are not required to help set up the phone.

List of all Megafon support contacts

You can contact the mobile operator's support services using the following contacts:

• Megafon help desk numbers – 0500 and 0505;
• Megafon information service for another mobile operator - 8-800-550-0500;
• number for questions in roaming – +7-926-111-0500;
• To receive information from the support service via SMS, you need to send a message to Megafon 0500.

Get information on social media. networks can be accessed at vk.com/megafon, ok.ru/megafon and facebook.com/MegaFon.ru. To contact representatives of the operator via LiveJournal, go to ru-megafon.livejournal.com.

The company offers its customers a huge range of services and European service, however, here, too, certain local problems may occur that require communication with the operator. MegaFon subscriber service in Moscow operates around the clock, so subscribers can resolve issues at any time convenient for them.

How can I contact a specialist and why is this necessary?

Just like all mobile operators in Europe, Megafon offers its customers a fairly large number of different communication methods to establish stable communication and the highest quality service.

If necessary, you can contact a representative of the service provider using the following methods:

• social media;
• chat on the official website;
• “feedback” function;
• visit to the company's representative office;
• SMS message;
• MegaFon subscriber service in Moscow from a mobile phone.

It will be possible to contact a company representative even if the subscriber is abroad, that is, in roaming.

You should not call specialists again if you need to find out some general information about tariffs or services. You can read about all this in detail on the operator’s official website. However, you can’t do without expert advice if necessary:

• compare tariff plans and choose the most profitable option for your own use;
• resolve the issue regarding your balance;
• connect or disconnect some services (for example: “Beep”, “Hidden number”, etc.);
• activate or block the card;
• set up the Internet;
• leave a request to check the quality of communication

and in other similar situations.

Like other communication service providers, Megafon has its own short telephone number for the Megafon subscriber service in Moscow - 0500. By typing this, the user will hear the voice of an answering machine. Section items should be selected in connection with the issue that interests the user. As experienced users note, if you need to contact a specialist as quickly as possible, it is better to immediately select the “” item in the main voice menu. If you can’t get in touch this way, you can dial “9” and then “”.

Sometimes, instead of a recorded voice menu, subscribers can hear Elena’s voice - a special program, a robot. You shouldn’t hang up right away, her system understands human speech well, and therefore it can turn out to be quite an interesting and productive dialogue. Elena “knows how” to answer basic (frequent) questions.

To contact a “live” person, just ask Elena to connect with the operator. If she offers her help (the subscriber will hear “Can I help with something?”), You must answer: “No.” After this, the system will connect you with the right specialist.

Subscribers who are not among MegaFon’s corporate clients can get in touch with a specialist thanks to another number - 0555. There is also an answering machine, using its prompts you can contact the operator.

Other numbers

Being subscribers of other mobile operators, or using a landline phone, users can also talk to a specialist from the Megafon operator.

To do this, you need to dial the number: 88005500500. The user will not have to listen to the voice menu, as in the situation described above. After connecting, the person will immediately hear the operator’s voice.

MegaFon does not offer landline numbers for all Russian cities, but only for some of the largest ones. So, to resolve their issues, residents can contact special numbers:

• Tula - by phone 8 (4872) 79 05 00;
• Orla - call 8 (4862) 63 05 00;
• Nizhny Novgorod - call 8 (8314) 13 15 00;
• Kurskaya - call 8 (4712) 74 55 00;
• Ryazan - thanks to the number 8 (4912) 51 05 00;
• Vladimir - using number 8 (4922) 60 05 00;
• Bryansk - via phone:8 (4832) 30 05 00;
• Kaluga - call 8 (4842) 40 05 00.

If the subscriber is roaming

There are often situations when subscribers are abroad, but will require tips and assistance from a Megafon specialist.

In this case, the telephone number of the Megafon support service in Moscow must use the international format, that is, first put +, then the country code, and then the number. +7926111 05 00 or +7926 111 0555 - available numbers for connecting to a mobile operator specialist in roaming. It is important for subscribers that a telephone call to the specified telephone number is free.

Corporate clients of this mobile operator have the opportunity to contact the service number: 0500 or 0555. A complete list of countries from which you can call the short telephone number of the Megafon support service operator in Moscow can be seen on the service provider’s website at the link - spb.megafon. ru.

1. Communication with a company representative via chat will be simple and convenient for the user. To use the opportunity, you only need to have a computer or mobile device and access to the network.
2. First, the subscriber needs to go to the official website of the Megafon company. There you can find a separate section for communication - “Ask a question via chat”. Having selected it, the subscriber goes to a page where he will need to fill out the main fields.
3. Subject. Just like “Telephone”, this section is required to be filled out. There is no need to write your question or problem here. This field is more needed to connect with a specialist in the desired field. As an example, you can specify: setting up the Internet, disabling the “Beep” service, checking financial expenses, MMS does not work, and the like.
4. Question. It is here that you can describe in detail the very essence of the problem, indicate what the difficulties are, when they began, etc.

After successfully filling out all the specified fields, the user must check what has been written and click the active “Next” button. In a few seconds (maximum - a few minutes) a specialist will contact you via chat to answer your question. Next, live communication will begin in real time, that is, normal written dialogue.

Communication via other methods

Subscribers who have access to the Internet, but save their time, can contact the operator via letter.

To do this, you need to go to the representative’s website, and then select the “Feedback” or “Contact us” section (follow the link Https://megafon.ru/help/faq/).

A special form will open in front of the user, in which you need to indicate the number, name, topic and specific question (the same as in the case of online chat communication). A required field is your email address. It is from the email that the subscriber will receive the answer to his question. This answer will become legal evidence if you have to go to court. As a rule, you do not have to wait longer than 2 business days for a response.

You can also get an answer to your question from MegaFon through communication on social networks. The company is registered in the VKontakte network under the nickname Megafon. In order to freely communicate with the operator in this way, the user must be registered on the site. On social networks you can find it in the “Ask a question” or “Forum” section. This is where you need to write your appeal.

Help desks are available from all cellular operators, since it is simply impossible to achieve ideal network operation. From time to time, subscribers have problems with the quality of communication, questions arise regarding tariffs, as well as tariff plans, services and options. Therefore, having a 24/7 support service is vital for every operator. MegaFon, one of the leading Russian operators, also has a support service. Any subscribers, whether individuals or legal entities, can call the support service.

Megafon technical support phone numbers

0500 or 8-800-550-05-00

Of course, most problems can be solved on your own - the network operates self-service services, with the help of which you can get maximum information on the most popular issues among subscribers. For example, using the “Service Guide”, we can order call details and see what money was spent on for a given period.

You can also, thanks to which funds are often debited from your account. But not every subscriber has the opportunity to use these tools. In addition, some problems require the intervention of specialists.

How to call MegaFon technical support

MegaFon's unified help desk is available in all Russian regions, starting from Kaliningrad and ending with Vladivostok. If you have any problems or questions, you should pick up the phone and contact the operator’s specialists. The MegaFon support center number is indicated in contracts for the provision of communication services, as well as on packages with SIM cards. More precisely, there are two such numbers:

• Short number 0500;
• Federal number 8-800-550-05-00.

Short number 0500 is available exclusively for MegaFon subscribers. Just dial four numbers and then press the call button - after a while you will be able to contact the help desk specialists.

Calls to the MegaFon support phone number 0500 are not charged (if you are in your home region). The only thing you need to do when dialing is to go through the voice menu. Its structure is constantly changing, so there is no point in giving an example - just listen to the voice of the answering machine.

You can also send your question as an SMS to number 0500 - this option is available exclusively to MegaFon subscribers and only when you are on your home network. If all else fails, call the operator.

Forgot your support number? Take a look at the SIM-menu, where all the current numbers of MegaFon's reference and information services are listed. The indicated MegaFon support numbers work in all regions - there are no regional differences. By purchasing a SIM card in Novosibirsk, you can contact the help desk by phone 0500. When you arrive in Rostov-on-Don, you can buy a local SIM card and be sure that the technical support number will be the same as in Novosibirsk.

How to connect to MegaFon help desk while roaming

Many communication problems arise precisely in roaming, when subscribers are far from their home region. A telephone line was created specifically for roaming subscribers. MegaFon subscriber service number +7-926-111-05-00. You can call it from anywhere in the world - all calls for MegaFon subscribers will be free. You should not try to call other technical support numbers; it is useless when roaming.

Calling MegaFon support center from other operators

MegaFon technical support is also available from numbers of other telecom operators - you can call here from numbers belonging to Beeline, Tele2 and MTS operators. Works for these subscribers phone 8-800-550-05-00. The same number can be used to call the help desk from any landline telephones. Thus, you can reach MegaFon consultants from any Russian telephone, both mobile and landline. The main thing is to understand the intricacies of the voice menu, which for many is somewhat difficult. You should not call 0500 from other mobile phones - it will lead to nothing.

Even the simplest and most understandable tariff can raise a lot of questions that require clarification. Therefore, high-quality communication with the support service is the most important basis of any quality service. But in order to get advice and explanations, you need to know how to call the Megafon operator from a mobile phone. It doesn’t hurt to remember about alternative methods of contacting the contact center.

In 2019, there are many different ways to connect with specialists. Subscribers are required to choose between:

• calls to service numbers;
• official website;
• personal account;
• SMS messages;
• social networks;
• visiting the nearest branch of the company.

Each option mentioned is distinguished by its convenience and accessibility, and the final choice that the user will have to make should depend on his desires and capabilities.

Free call to Megafon operator

The easiest way to contact support staff is to use the short number 0500. It is free, but only Megafon clients can use it. It is not available to subscribers of other mobile companies.

Additionally, you must remember that the caller will first have to listen to the system’s information message. Perhaps it will help to understand the current situation without the intervention of specialists.

How to call the Megafon operator directly: number

To avoid listening to the robot and contact consultants directly, you need to dial 88005500500. The call is free only for Megafon subscribers; others should count on the standard call cost applicable to their tariff plan.

This number is suitable for clients of any mobile companies and landline phones. It is a universal means of communication with support.

How to reach the contact center in roaming

A separate room has been designed for travel lovers. Those who are abroad will have to dial +79261110500. This phone has a number of significant advantages that will please every caller:

1. communication is provided free of charge;
2. waiting time is minimal;
3. The explanations received are short, concise and understandable.

Such advantages are associated with the importance of receiving quality assistance for those who find themselves in difficult situations abroad.

Sending SMS

An interesting option for receiving help is sending SMS messages from your mobile phone. To do this, you must enter the short number 0500 in the recipient field, and the text of the message may be different. The main thing is that it contains complete information about the difficulty that has arisen, since only in this way will specialists be able to give a reasonable, accurate answer. Sending an SMS also does not require debiting money from your balance, but receiving a response takes some time.

Personal Area

An excellent option for obtaining information is the subscriber’s personal account. It is convenient for those who cannot get through by phone. It contains all the necessary information to clarify the tariff conditions. There is also a convenient service for managing connected services. Additionally, the personal page is equipped with feedback, allowing you to receive instant advice and tips. But it is preferable for the user to independently resolve all difficulties that arise.

Official site

Only registered users can log into their personal account. The registration procedure is simple, but those who do not want to create a personal page should use a special form on the official website. To ask a question, you will have to provide your last name, phone number and contact information. In this case, the surname may differ from those mentioned in the address. The response is received by email within 24 hours.

Social media

A great way to deal with difficulties that arise is to use social networks. Now almost every person has their own account, so this approach is accessible. But you can write messages only in the official communities of the mobile operator, since only here work employees who are competent in communication services and have the necessary information. Separately, it is worth mentioning the fact that in order to receive an accurate correct answer, it is necessary to provide the most complete information about the problem and the subscriber number.

Visit to the company office

In the most difficult situations, when you cannot figure out how to call the Megafon operator from a mobile phone for free, you should visit the nearest office of the cellular company. The staff working here will advise visitors and share with them any necessary information.

The only mandatory requirement that all applicants must comply with is the need to have a passport. Without it, you shouldn’t count on full-fledged help. But some support will be provided in any case.

How to contact Megafon support service

Every modern mobile company is trying to transfer its customers to self-service. But emerging difficulties and unforeseen situations require the creation of a contact center.

Each user is able to make a call, regardless of the region of connection and residence of the client. The quality of care is equally high in Moscow and in other regions. The main thing is to correctly explain the situation and ask clear, simple questions.